Refund policy

We want you to be happy with your order. This policy explains your rights and how refunds and returns work at ÉKO '77. Perishable food — please read first Everything we sell is freshly prepared food. Under the UK Consumer Contracts Regulations 2013, perishable and made-to-order food items are exempt from the standard 14-day right to cancel once preparation has begun. This means once your order has been cooked, chilled and dispatched, it cannot be cancelled or returned simply because you've changed your mind. Damaged or faulty items If your order arrives damaged, spoiled, or not as described, we will put it right. Please: Contact us as soon as possible, and always within 48 hours of delivery Include your order number and, where possible, a photo of the item Keep the item until we've confirmed next steps — we may ask you to send it back or dispose of it Depending on the issue, we'll offer a replacement or a full refund. Missing or incorrect items If something is missing from your delivery or you received the wrong item, let us know within 48 hours and we'll sort it out — either by sending the correct item or refunding the affected part of your order. How to reach us Email enquiry@eko77.co.uk with your order number and a short description of the issue. We aim to respond within 2 working days. Refunds Approved refunds are issued to your original payment method. Please allow up to 10 working days for the refund to appear on your statement, depending on your bank or card provider.